Policy

Privacy policy

The website ljin.vn is managed and operated by LJIN JOINT STOCK COMPANY (“LJIN”). LJIN is committed to protecting the personal information of customers when they access the website, place orders, purchase fashion products, or use services provided through the website.

1. Purpose and Scope of Personal Data Collection

LJIN collects customers’ personal information for the purposes of processing orders, fulfilling deliveries, providing customer service, handling exchanges, refunds and warranty claims, and complying with applicable legal obligations.

The information collected may include:

Customer’s full name;
Telephone number;
Email address;
Shipping address;
Order information;
Purchased products, including size, color, and style;
Payment information to the extent necessary to process transactions;
Feedback, requests, complaints, or other communications submitted by the customer, where applicable.

Customers may access and browse the website without providing personal information, except where such information is required to place an order, register an account, request product consultation or customer support, or use functions that require the provision of personal information.

2. Purposes of Personal Data Use

Customers’ personal information may be used for the following purposes:

To confirm and process orders;
To deliver products to the address provided by the customer;
To provide notifications regarding order status, delivery, exchanges, and refunds;
To provide assistance and consultation regarding products, sizes, colors, and styles;
To process feedback, requests, and complaints;
To provide promotional information and special offers where the customer has subscribed to receive such communications;
To improve the quality of products, services, and the overall shopping experience;
To comply with requests from competent governmental authorities or applicable laws and regulations.

LJIN does not sell, trade, or unlawfully disclose customers’ personal information to third parties for commercial purposes.

3. Data Retention

Customers’ personal information will be retained for as long as necessary to process orders, provide customer support, resolve complaints or disputes, or comply with applicable legal retention requirements.

Once the applicable processing purposes have been fulfilled or the legally required retention period has expired, LJIN will delete, destroy, anonymize, or restrict the processing of such data, unless continued retention is necessary to comply with legal obligations or protect LJIN’s legitimate rights and interests.

4. Persons and Organizations Authorized to Access Personal Information

Customers’ personal information may be accessed, where necessary, by:

LJIN’s sales, customer service, delivery, accounting, and website administration teams;
Delivery and logistics providers for the purpose of fulfilling orders;
Payment service providers, banks, or payment intermediaries, where applicable;
Technical service providers responsible for operating and maintaining the website and storing data;
Competent governmental authorities where disclosure is legally required or otherwise lawful.

Except in the circumstances stated above, LJIN will not disclose customers’ personal information to third parties without the customer’s consent, unless otherwise required or permitted by applicable law.

5. Data Security Measures

LJIN implements appropriate measures to protect customers’ personal information, including:

Limiting access to personal information based on employees’ roles and responsibilities;
Controlling the storage, use, and processing of customer information;
Protecting accounts, passwords, and transaction information;
Requiring delivery, payment, and technical service providers to maintain the confidentiality and security of information to which they have access;
Taking timely action upon identifying any risk of data leakage or information security incidents.

Customers are responsible for maintaining the confidentiality of their accounts, passwords, and transaction information and should not disclose such information to unrelated third parties.

6. Accessing and Correcting Personal Data

Customers have the right to review, update, or correct their personal information by:

Logging into their account on the website, where such functionality is available;
Sending a request to info@ljin.vn;
Contacting LJIN by telephone at 0777071707.

LJIN may require customers to provide information necessary to verify their identity before processing a request.

LJIN will respond to a valid request within no more than 10 business days from the date of receipt.

7. Requests for Deletion, Destruction, or Restriction of Personal Data Processing

Customers have the right to request the deletion, destruction, or restriction of the processing of personal information they have provided, except where such information must be retained for the purposes of processing orders, resolving complaints or disputes, or complying with legal obligations.

Requests may be submitted through:

Email: info@ljin.vn;
Telephone: 0777071707.

Where LJIN is unable to fulfill a request, LJIN will notify the customer of the reasons for such refusal or limitation.

8. Privacy Complaints

Customers may submit complaints concerning the protection of their personal information to:

LJIN JOINT STOCK COMPANY
Address: 21 Phan Bá Vành, Cát Lái Ward, Ho Chi Minh City, Vietnam
Telephone: 0777071707
Email: info@ljin.vn

LJIN will receive, verify, and respond to privacy-related complaints within no more than 10 business days, except where the matter is complex or otherwise subject to a different timeframe under applicable law.