Exchange Policy

EXCHANGE CONDITIONS

• LJIN only offers exchanges. Returns and refunds are not accepted under any circumstances.
• Each invoice is eligible for one exchange only.
• Customers must provide a complete unboxing video of the package and the purchase receipt when submitting an exchange request.
• Customers must notify LJIN of their exchange request within 48 hours from the time the order is confirmed as successfully delivered. After this period, if no notification is received, the product will be deemed accepted by the customer in its delivered condition.
• The product must remain in its original condition as received, including all brand tags and accompanying accessories, if any. The product must not have been altered, used, washed, ironed, stained, exposed to chemicals, have any unusual odour, or show any other signs of use.
• Products purchased under promotional or discounted programs are not eligible for exchange, except in cases of manufacturing defects.
• For products purchased through online marketplaces such as Shopee, Lazada, or TikTok, exchanges are subject to the exchange policy of the respective marketplace.

EXCHANGE POLICY

• LJIN offers free exchanges in cases of manufacturing defects or when LJIN delivers an incorrect style, quantity, size.
• For exchanges requested due to personal preference, the customer is responsible for all two-way shipping costs and any applicable additional charges.
• The replacement product must be of equal or higher value than the original purchased product. If the replacement product is of higher value, the customer must pay the price difference.
• If the replacement product is of lower value, the price difference will not be refunded.
• The original shipping fee is non-refundable in all exchange cases.
• LJIN reserves the right to refuse any exchange request that does not comply with the terms and conditions of this Exchange Policy.

EXCHANGE PERIOD AND METHODS

Exchange Period

• Customers must notify LJIN of their exchange request within 48 hours from the time the order is confirmed as successfully delivered.
• Once an exchange request has been submitted, the customer must send the product back to LJIN within 7 days from the date the exchange request is submitted.
• After the applicable period has expired, LJIN reserves the right to refuse the exchange request.

Exchange Methods

• Customers may exchange products directly at an LJIN store or via express courier service.
• When returning a product via courier, customers are responsible for securely packaging the product and clearly providing their personal information, contact telephone number, and exchange address on the package.
• LJIN is not responsible for any damage, loss, or missing items occurring while the product is being returned through a courier service arranged by the customer.
• Customers are advised to take photos of the product and package before sending them back to LJIN as evidence in the event of a dispute.

Only exchanges are supported. Returns and refunds are not accepted under any circumstances.